NHS Patient Portal Redesign

Student Collaboration UI Design Project

A little about me

A little about me

I'm a Senior Product Designer who loves making complicated things feel simple.

I've spent my career untangling tricky problems across healthcare, utilities and enterprise products — the kind where there's a lot going on behind the scenes, but the experience should feel effortless.

I love getting curious, bringing people together and finding those little moments where everything suddenly clicks.

A PEEK INSIDE MY BRAIN

How I think.

Every challenge is different. These are the things I keep coming back to.

01 / EXPLORE

Get curious.

I don't take the brief at face value. I ask questions, listen to different perspectives and dig into what's really causing friction.

Research · Discovery · Better questions
02 / CONNECT

Find clarity.

I enjoy the messy middle: connecting the dots, bringing people together and turning competing needs into a shared direction.

Systems thinking · Collaboration · Prioritisation
03 / CREATE

Make it work.

I turn complex thinking into intuitive experiences, test assumptions and refine the details until the solution works for everyone.

Interaction design · Prototyping · Iteration

Not always in that order. And definitely not without a few iterations.

Tap or click a stage to peek a little deeper ✳

  • An NHS provider

I have worked with

I have worked with

An NHS provider

Got a tricky problem?

Got a tricky problem?

I love untangling complicated things. If you've got an interesting opportunity or a challenge worth solving, I'd love to hear about it!

©2026 Lily Biglari